Returns & Exchanges
At Ellison Davies Vintage & Antique Jewellery, we understand that buying jewellery is a personal experience. If, for any reason, you are not fully satisfied with your purchase, we offer a FREE, no-questions-asked return policy within 30 days of receipt of the item.
To initiate the return process, please contact us to let us know of your intention to return. Securely package the item/s in the original packaging (including padded envelope) and attach the provided DHL return labels to the outside of the parcel.
Finally, drop off the parcel at your nearest DHL Service Point. We aim to make this process as straightforward as possible for our valued customers.
We extend our commitment to customer satisfaction to our international customers. However, please be aware that the buyer is responsible for return postage, taxes, and any duties applied.
Just like our UK customers, you have 30 days from receipt of the item to contact us regarding a return. We strongly recommend shipping via DHL Express International to ensure the item/s reach us safely.
Return the item/s in their original packaging (including padded envelope), attaching the DHL return label supplied with your order to the outside of the parcel. If you are returning part of your order, we will send you a new DHL return label.
Drop off the parcel at your nearest DHL Service Point, and hand the shipper the Antique Declaration that was included with your original package. If this has been misplaced, please request a new copy from us.
Remember that international customs duties and sales taxes are not refunded for shipments outside the UK. We appreciate your understanding and cooperation.